Service Category
Customer Support
Solutions
24/7 inbound, outbound, chat and email support
powered by trained agents.
Service Overview
VelqonTech provides end‑to‑end customer support across voice and non‑voice channels. Our 200+ skilled professionals handle inbound queries, outbound follow‑ups, live chat and email support with strict SLAs, FCR and CSAT targets. We recruit, train and QA agents continuously so your customers get fast, accurate and empathetic help 24/7.
Going Beyond the Usual
-
Quality Monitoring & Training:
Structured onboarding, weekly coaching and QA scorecards to improve consistency and CSAT. -
Omnichannel & CRM Integration:
Native integrations with Salesforce, HubSpot, Zendesk and Freshdesk for unified context. -
Flexible, Scalable Teams:
Right‑sized pods with rapid ramp‑up and coverage across time zones.
The Challenge
Growing brands often face long wait times, inconsistent answers and fragmented tools. We fix this with trained agents, playbooks tailored to your workflows, and deep tool integrations so every interaction is fast, on‑brand and measurable.
Any Questions? Find answers here.
About Customer Stories
“ VelqonTech reduced our average response time by 42% in the first month and pushed FCR above 80%. The QA feedback loop is excellent. ”
“ Their integration with our Zendesk and Salesforce stack was seamless. Agents follow playbooks precisely and escalate correctly. ”
“ Coverage across time zones has been rock‑solid. NPS and CSAT both improved without increasing costs. ”
“ The weekly QA coaching keeps consistency high. We saw a 30% drop in handle time after the first training cycle. ”
“ This is really awesome. many small businessmen are suffering from this service in different platform and the lovers are always looking this kind of feature on their own website. ”